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"I came here 8 years ago, and compared to today, everything feels outdated and lacking updates. We arrived on Saturday, and check-in was supposed to be at 3 PM, but our room wasn’t ready until almost 2–3 hours later. We are a family of 7, so it was very difficult trying to get ready for the pool in the locker room while waiting. The waterpark closed at 8 PM, so by the time we finally got into the room, we only had a couple of hours left to enjoy it, which felt like a waste of money. We asked for some kind of compensation or a later checkout because of the long delay. Unfortunately, the manager and staff did not seem apologetic or understanding. They only offered a 1-hour late checkout. Even after I explained that we lost almost 3 hours because of the delay, they still would not offer 2 hours, any discount, or compensation for a future stay. This was very disappointing and honestly the worst customer service experience I’ve had. I will not be coming back again."

"Clean and beautiful!! Fireplace log lasted longer than expected! Hot tub was great!! "

"The entire stay was 10/10. I enjoyed their well prepared breakfast. The heated pool was very comfortable and a great addition as well! I will be back"

"Love staying here! The best hotel!"

"The section where the queen rooms are, is tremendously different (in a bad way) than where the king rooms are. I stayed there for a week and almost every day there was some lady outside my room window (which is next to the parking lot) who would be screaming and shouting on top of her voice and at times 5 in the morning and I would wake up due to her screaming. How in the first place this hotel got such good ratings on Expedia (surpassing other better hotels in the same area). The breakfast was below average. Best Western which next to this hotel is far better. Hotel should also put some effort on the grooming of their staff."

"Great place for its money. Not perfect but a good enough place to spend the night in. "

"There’s was a man sitting at a table in the lobby with a laptop opposite the check in desk, the Pool was dirty and the pool’s water was green, it looked sick it should be covered And clean"

"The room was so clean! The pool was beautiful. "

"Breakfast and staff were wonderful. Clean and would stay here again "